How Can I Pay for My Rental?

You can pay for your rental using a credit card issued in your own name, either during the reservation process or when collecting the vehicle at our branch.

Other payment methods, including cash, debit cards, and mail order payments, are not accepted.

To view our latest promotions and special offers, please visit our Promotions page.

Can I Pay with a Credit Card Belonging to Someone Else?

The driver's details must match the information associated with the credit card used for payment. Therefore, payments made using a credit card belonging to another person are not accepted.

Can I Pay in Installments or Use My Credit Card Reward Points?

Vehicle rental payments cannot be made in installments or using reward points accumulated on your credit card.

Credit Card Pre-Authorization Release

After the rental period has ended, the pre-authorization hold (security deposit) placed on your credit card will be reviewed for any outstanding charges, including:

• Toll road and bridge crossing fees
• Traffic fines
• Charges for missing fuel
• Additional charges for exceeding the daily mileage limit
• Costs arising from vehicle damage

If there are no outstanding charges related to the items listed above, a request will be submitted to your bank to release the full pre-authorized amount.

Depending on your bank's processing procedures and public holidays, the release of the pre-authorized amount may take up to 14 business days following vehicle return.

• Call Center: +90 850 888 61 16
• WhatsApp Support Line: +90 546 160 61 16

How Can I Collect My Rental Vehicle?

Your reservation details are transmitted to the selected branch in real time. You simply need to visit the relevant branch with your reservation details.

Please ensure that you bring your driver's license, passport or valid identification, and personal credit card.

Documents and Information Required for Vehicle Pick-Up

Please have the following documents and information ready when collecting your rental vehicle:

• Driver's License: Damaged, broken, or visibly deteriorated driver's licenses will not be accepted.
• Identification or Valid Passport: You must present a valid identity document or passport. A passport bearing an entry stamp for the country is required where applicable.
• Chip-Enabled Identification Document: At least one of your driver's license or identity documents must be a new-generation document equipped with a chip. If both your driver's license and identity document are old-format documents, the vehicle cannot be handed over.
• Personal Credit Card: If payment is to be made at the branch, you must present a personal credit card with a sufficient available limit to cover both the rental fee and the pre-authorization (security deposit).
• Findeks Credit Check: A Findeks credit assessment will be conducted at the branch.
• Contact Information: Your registered residential address as recorded in the Turkish e-Government system (e-Devlet), along with your telephone number and email address, will be recorded in your rental agreement.

What Should I Check When Collecting My Rental Vehicle?

Before signing the vehicle handover report, which confirms that the vehicle has been delivered to you, please make sure to:

• Check the vehicle's mileage.
• Verify the exact vehicle pick-up time, including the minutes.
• Confirm the total amount paid for the rental and any additional services.
• Inspect the vehicle for any existing defects or damage together with an authorized staff member, and ensure that all findings are accurately recorded in the handover report.
• If you require any additional information about the vehicle's operation, features, or equipment, ask the staff member responsible for the handover for assistance.

Can I Return the Vehicle Later Than the Date and Time Specified in the Rental Agreement?

Customers who expect to be late returning their vehicle are kindly requested to notify our call center at +90 850 888 61 16.

If the delay exceeds two hours, an additional one-day rental fee will be charged.

Any requests to extend the rental period must be communicated at least 24 hours before the scheduled vehicle return time.

• Call Center: +90 850 888 61 16
• WhatsApp Support Line: +90 546 160 61 16

Cancellation and Refund Conditions

Non-Prepaid Reservations: You may cancel your reservation free of charge.

Prepaid Reservations: For cancellations made less than 24 hours before the scheduled pick-up time, 30% of the amount paid will be deducted, and the remaining balance will be refunded.

Early Vehicle Return: No refund will be provided for rentals of two days. For rentals exceeding two days, if the vehicle is returned before the scheduled return date, an amount equivalent to one day's rental fee will be deducted.

For further information or assistance, please contact us through one of the following channels:

• Call Center: +90 850 888 61 16
• WhatsApp Support Line: +90 546 160 61 16

If you are involved in an accident, remain calm and ensure your safety first. Then, immediately contact our call center at +90 850 888 61 16 to inform us of the incident.

Depending on the type of accident, please follow the instructions below.

1. Single-Vehicle Accidents (No Other Vehicle Involved)

• Do not move the vehicle under any circumstances.
• Contact the police or gendarmerie and obtain an official accident report and an alcohol test.

2. Multi-Vehicle Accidents (More Than One Vehicle Involved)

If any of the following circumstances apply, do not move the vehicle and call the police or gendarmerie to the scene:

• The other driver does not have a valid driver's license.
• The other vehicle does not have compulsory motor third-party liability insurance.
• The vehicle registration document is missing, or the vehicle appears to be abandoned.
• The vehicle has no license plate or displays a counterfeit license plate.
• There is reason to suspect that a driver is under the influence of alcohol.
• A driver does not hold a valid driver's license or is below the legally required driving age.
• There are concerns regarding a driver's mental capacity.
• Public property has been damaged.
• Only property belonging to third parties has been damaged.
• There has been a fatality or personal injury.

Such circumstances may constitute criminal offences under applicable criminal law. A standard accident report completed by the drivers is not sufficient in these cases. An official report must be prepared, an alcohol test must be conducted, and judicial proceedings must be initiated where necessary.

3. Failure to Notify Law Enforcement When Required

If the police or gendarmerie are required to attend the scene but are not called:

• The damage costs will be charged to the renter.
• If you have purchased a protection package, the amount covered under that package will be deducted from the damage charge.
• If you do not have a protection package, the full cost of the damage will be charged to you.

4. Other Accident Situations

If the incident involves property damage only and none of the circumstances requiring police or gendarmerie attendance apply, the parties may complete a Material Damage Traffic Accident Report by mutual agreement.

In the event of a chain-reaction accident involving multiple collisions, at least two separate accident reports must be completed.

5. Completing the Accident Report

If a printed accident report form is available in your vehicle, the drivers may complete it together on paper. Alternatively, the report can be completed electronically through the Turkish e-Government Gateway (e-Devlet), subject to the applicable requirements.

How to Complete a Mobile Accident Report via e-Devlet

1. Log in to the e-Devlet system using your Turkish Republic Identity Number and password.
2. Search for "Kaza Tespit Tutanağı" (Traffic Accident Report) and access the relevant service.
3. Complete the form displayed on the screen with accurate and complete information.
4. Finalize the report creation process and save the report.

Accessing the Accident Report Service

The accident report service is available through the Turkish e-Government Gateway (e-Devlet). This service provides drivers with a convenient way to complete accident documentation and helps expedite post-accident procedures.

Important Note: Two-factor authentication must be enabled in the e-Devlet application to access the electronic accident report service.

For assistance following an accident, please contact our call center immediately at +90 850 888 61 16.

What Should I Do If I Receive a Vehicle of a Different Make or Model?

Reservations are made based on vehicle categories rather than specific makes or models. If the reserved vehicle is unavailable, a vehicle from the same or a higher category will be provided, subject to availability.

Do Your Vehicles Have Winter Tires?

You may inform us of your winter tire requirements before making your reservation. Subject to availability, winter tires can be provided for an additional fee.

What Should I Do If a Traffic Fine Is Issued Against My Rental Vehicle's License Plate?

Traffic fines will be notified to you and collected at a 25% discounted rate, with an additional TRY 50 service fee.

What Should I Do If a Traffic Fine Is Issued Against My Personal Identity Number?

Traffic fines issued directly against your personal identity number must be paid by you.

Is There a Mileage Limit for Your Rental Vehicles?

Our vehicles have a daily mileage limit of 400 km. For rental periods of 10 to 30 days, the total mileage allowance is 4,000 km.

Any excess mileage is charged at TRY 5 per additional kilometre. Additional mileage packages are also available.

What Happens If I Exceed the Daily Mileage Limit?

An additional charge of TRY 5 per excess kilometre applies. If the vehicle's odometer malfunctions, the distance travelled will be calculated using mapping services.

Can Someone Else Drive My Rental Vehicle?

No. Only the person named in the rental agreement is authorized to drive the vehicle. If an unauthorized person drives the vehicle, the insurance coverage will become invalid.

What Is the Additional Driver Service?

You can add an additional driver to your rental agreement for an extra fee. The additional driver must also meet all applicable driver's license requirements.

Where Can I Find Your Latest Promotions?

You can view our latest promotions and special offers on our Promotions page.

What Should I Do If the AdBlue Warning Light Comes On?

During long-term rentals, the AdBlue fluid may run low or run out. If the AdBlue warning light comes on, please refill the AdBlue tank at a fuel station.

Insurance and Protection Coverage

Our vehicles are covered against collisions, accidental damage, theft, and attempted theft. Third-party damages are covered within the limits of the compulsory motor third-party liability insurance policy. No damage excess applies. Any damage that has not been officially documented will be the renter's responsibility.

Additional Protection Options

We offer a range of enhanced protection options for greater peace of mind. You can review our available protection packages during the reservation process.