It is an unexpected and unfavorable situation to experience a vehicle breakdown during the rental. However, there are steps you can take to minimize stress and get back on track as soon as possible. What to do when your rental car breaks down:
Pull over safely: If you notice something wrong with the car, the first thing to do is to pull it safely to the side of the road or the nearest safe area. Turn on the hazard lights and make sure the car is not blocking traffic.
Contact the rental company: After ensuring your safety, contact the rental company immediately and notify them of the situation. In accordance with our policies at Contact Rent A Car, our customers are required to contact the authorized persons on our line +90 850 888 61 16 and inform them.
In unilateral accidents of our guests;
In the event that our guest hits a stationary vehicle, is hit by third parties while our vehicle is parked, scratches or dents occur on the bumper/hood of our vehicle as a result of our guest hitting or rubbing against an object, and if the headlights and taillights are broken or cracked, without changing the vehicle's location, you can contact the nearest police or gendarmerie station. , theft and alcohol detection reports should be obtained.
In case of collision;
Driving a motor vehicle without a driver's license, the driver is under age, the driver has alcohol or mental health suspicion, one of the vehicles involved in the accident belongs to public institutions, damage to the goods belonging to public institutions, damage only to the belongings of third parties, the traffic insurance of one of the vehicles involved in the accident. If there is at least one of the cases where the vehicle is absent, the accident results in death or bodily harm, accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle.
If none of the above-mentioned items have occurred in the event of a collision, our guests are required to keep a Material Damage Accident Detection Report, depending on how the accident occurred.
Follow the rental company's instructions: The rental company will advise you on what to do next, including taking the car to the nearest authorized repair shop or contacting a roadside assistance service. No matter how knowledgeable you are, never interfere with the vehicle by ignoring the directions of your rental company. In such cases, you can go out of your rental contract and create elements that will damage both the car and your car rental service.
Check the rental agreement: Examine the rental agreement to understand the company's policy regarding breakdowns and how they will handle the situation. Some rental companies may offer replacement vehicles, while others may provide reimbursement or compensation for costs. Before renting your vehicle, you must read and understand the policies of the company you rent your vehicle for such situations.
Document the situation: Take photos of the car and its surroundings to document the situation. This will be useful in case of disputes or insurance claims.
Keep calm: A car breakdown can be frustrating, but it's essential that you stay calm and follow the rental company's instructions. Losing your temper will not help the situation and may cause further delay.
Be prepared for delays: A car breakdown can cause delays in your travel plans. Be prepared for this eventuality and have a backup plan in case you need to make alternative arrangements.
As Contact Rent A Car, we stand by all our customers in their adverse conditions. If you have rented your vehicle from Contact Rent A Car and your vehicle has an unexpected breakdown, pull your vehicle to a safe place without panic and call us at +90 850 888 61 16.